TERMS & CONDITIONS FOR PURCHASING PRODUCTS

1. Our website service permits you to purchase our Products from this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.

2. Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation to notify you of the fact we have received and accepted your order. The Order Confirmation email will be accompanied by an invoice.

2.1 If you notice an error in the Order Confirmation you must notify us by telephone (01326 617916) or email (info@thecornishkitchen.com) prior to your order being dispatched. .

2.2 If you wish to cancel your order for any reason, you must notify us by telephone (01326 617916) or email (info@thecornishkitchen.com) prior to your order being dispatched.

2.3 If you wish to add to or change your order, please contact as soon as possible so we can amend your order before being sent to you.

2.4 Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.

3. PRICE & PAYMENT

3.1 The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect pricing.

3.2 Our prices include VAT but exclude delivery costs, which will be added to the total amount due before completion of your order and can be checked on our Deliveries page.

3.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice.

3.4 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures, so that where a Product's correct price is less than our stated price, we will charge the lower amount when invoicing you. If a Product's correct price is higher than the price stated on our Site, or we are no longer able to supply a particular Product for some reason, we will contact you by email to advise you and/or to obtain your confirmation that the amended price is acceptable.

3.5 Payment for all Products must be by credit or debit card and those accepted by us are those listed on our website on the date when your order is placed. We will send you an invoice upon receipt of payment.

3.6 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.

4. AVAILABILITY, DELIVERY & COLLECTION

4.1 The Products ordered by you can only be delivered to the delivery address provided by you to us.

4.2 We are not responsible for delays outside of our control. If our supply of your goods is delayed by an event outside of our control then we will contact you as soon as practically possible. We will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

4.3 We may have to delay the supply of goods due to stock shortages, to deal with technical problems, or make minor technical changes, update the goods or packaging to reflect changes in relevant laws and regulatory requirements and/or make changes to the goods as requested by you or notified by us to you.

4.4 We provide a free collection service for all orders placed on this Site. You will be emailed by us to notify you when your order is ready for collection. Identification will be required when collecting your order. We reserve the right to hold the order until identification is provided.

5. RISK & TITLE

5.1 The Products will be at your risk from the time we deliver them to you.

5.2 Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges.

6. RETURNS POLICY

6.1 We do hope that you will be pleased with your purchase. However, if upon delivery of the Products you find that they are not those ordered by you, or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by telephone (01326 617916) or email (info@thecornishkitchen.com). If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us.

6.2 We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

6.3 Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.

6.4 We have made every effort to display as accurately as possible the colours of our products that appear on our Site and also to ensure that the colours on screen are as close as possible to the colours of the actual product. However, the colour of the actual product you see on your screen will depend on your monitor, your screen settings and resolution. Accordingly, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery and we cannot accept the return of any product because it does not match the colour you were expecting from viewing your screen display.

6.5 We will not accept the return of any Products which have been purchased from any outlet other than this online Site.

6.6 The provisions of this clause do not affect your statutory rights.